Refund Policy
In plain words: if it doesn't work and we can't fix it, you get your money back, but only on licences of 7 days or more. You have to join our Discord, get verified as a buyer, open a ticket and show us the problem on a call. Skip any of that and there is no refund.
Digital delivery
Because our products are delivered digitally and instantly, refunds are handled case by case and only through the process below.
Which licences are covered
The 14-day window applies only to licences that run for 7 days or more, and to lifetime licences. A licence shorter than 7 days is not refundable at all, so please buy the short terms only if you are happy to risk it.
When you are eligible
If a product does not work as described and our team cannot resolve the issue with you, you may be eligible for a refund. Changing your mind about a product that works as described is not grounds for one.
How to ask, step by step
There is one route and no exceptions: 1) Join the Noust Discord; 2) Get verified there as a buyer; 3) Open a refund ticket; 4) Join a call with our team and show us the problem on your own machine. On that call you have to show us the problem happening on your own machine.
If you skip a step
Every step is required. Miss any of them and nothing is refunded. We do not process refunds by email, by chargeback request or through any channel other than a verified Discord ticket followed by that call.
